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Microsoft 365 Copilot Bug Bypassed Email Sensitivity Labels and DLP to Summarize Confidential Messages

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Updated April 16, 2026 at 07:01 PM4 sources
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Microsoft 365 Copilot Bug Bypassed Email Sensitivity Labels and DLP to Summarize Confidential Messages

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Microsoft confirmed a Microsoft 365 Copilot Chat bug that caused the Copilot work tab to incorrectly read and summarize users’ emails from Sent Items and Drafts, even when those messages had confidential sensitivity labels and organizations had data loss prevention (DLP) policies intended to prevent such processing. The issue was tracked as admin-visible incident CW1226324, first detected in late January, and was attributed to an unspecified code error that allowed labeled items to be picked up by Copilot despite protections being in place.

Microsoft said it began rolling out a fix in early February and was still monitoring deployment while validating remediation with a subset of affected users; the company did not disclose how many customers were impacted or provide a firm timeline for full resolution. Separate reporting noted heightened institutional concern about built-in AI features handling sensitive correspondence (e.g., the European Parliament IT department blocking AI features on work devices), underscoring governance and data-handling risk when AI assistants can process content contrary to configured controls.

Timeline

  1. Feb 18, 2026

    Microsoft says fix rollout is ongoing and affected users are being contacted

    By February 18, Microsoft said it was monitoring the remediation rollout and contacting a subset of affected users to validate that the issue was resolved. The company did not disclose how many customers were impacted or provide a final remediation timeline.

  2. Feb 11, 2026

    Microsoft begins rolling out a fix for CW1226324

    In early February, Microsoft started deploying a fix for the Copilot Chat bug that incorrectly processed confidential emails. One report specifies the rollout began on February 11, 2026, while Microsoft said deployment was still ongoing as not all affected environments had received it.

  3. Jan 21, 2026

    Microsoft detects Copilot bug exposing confidential emails

    Microsoft said it first detected a code error in Microsoft 365 Copilot Chat that allowed the Copilot work tab to read and summarize emails in Sent Items and Drafts despite DLP policies and confidentiality or sensitivity labels. The issue was tracked as advisory CW1226324.

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Microsoft is tightening and clarifying how **Copilot** can access and process user and organizational data across the Microsoft ecosystem. Microsoft is expanding **Purview Data Loss Prevention (DLP)** enforcement so policies that block Copilot from processing restricted/sensitivity-labeled content will apply not only to files in **SharePoint** and **OneDrive**, but also to **locally stored** Word, Excel, and PowerPoint documents. The change is planned for deployment via the *Augmentation Loop (AugLoop)* Office component between late March and late April 2026, and is expected to be automatically enabled for organizations already configured to block Copilot from processing labeled content; Microsoft says the update works by allowing the Office client/AugLoop to read sensitivity labels directly rather than relying on Microsoft Graph calls tied to SharePoint/OneDrive URLs. Separately, a Copilot “Memory” setting labeled **“Microsoft usage data”** has been reported as enabling Copilot to reference data from other Microsoft products (including **Bing, MSN, and Edge**) to personalize conversations, with an option for users to disable it if they have privacy concerns. A third, unrelated Microsoft 365 issue—an acknowledged bug in **classic Outlook** that can cause the mouse pointer to disappear—does not materially relate to Copilot data access or DLP controls and appears to be a usability defect rather than a security event.

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New reporting highlighted a **prompt-injection phishing risk** in Microsoft Copilot after Permiso researchers found that attacker-controlled text embedded in emails could manipulate Copilot-generated summaries through cross-prompt injection attacks. The issue could cause Copilot to present deceptive security alerts or malicious instructions inside a trusted Microsoft 365 interface, increasing the likelihood that users will believe and act on attacker content. Separate coverage also noted broader security and privacy concerns around Microsoft’s AI ecosystem, including criticism of Windows Recall for capturing and storing snapshots of user activity that Copilot can analyze, even after Microsoft added stronger protections following earlier backlash. Microsoft also faced continued scrutiny over how aggressively it is pushing Copilot into user environments. The company temporarily halted plans to **automatically install the Microsoft 365 Copilot app** on eligible Windows systems outside the EEA, though existing installations remain in place and administrators can still deploy it manually. Public criticism of Copilot’s quality and Microsoft’s AI strategy also spilled into the company’s Discord community, where moderation actions against users mocking “Microslop” drew further attention to dissatisfaction with rushed AI integration, privacy concerns, and the perception that Microsoft is forcing AI features into products despite unresolved trust and security issues.

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Microsoft 365 Copilot Bug Bypassed Email Sensitivity Labels and DLP to Summarize Confidential Messages | Mallory